Refund and Returns Policy
Thank you for shopping at UAVStore.in. We strive to offer the best products and service to all our customers. However, if you are not fully satisfied with your purchase, we are here to help.
1. Returns
We accept returns within 7 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The product must be unused, in the same condition as received, and in its original packaging.
- The product must not be damaged, tampered with, or modified in any way.
- A valid proof of purchase (such as an invoice or order number) must be provided.
If you meet the above conditions, please contact our customer service team at sales@uavstore.in with your order number and details of the item(s) you wish to return.
2. Non-returnable Items
The following items are not eligible for return:
- Items that have been opened or used (e.g., batteries, software, or accessories).
- Items that are on sale or clearance.
- Items that are custom-made or personalized.
- Products damaged due to misuse or improper handling.
3. Refunds
Once we receive your return and verify the condition of the item, we will process the refund. The refund will be credited to your original payment method.
- Processing time: Refunds typically take 2-10 business days to process, depending on the bank or payment provider.
- Shipping costs: The original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
4. Exchanges
If you received a defective or incorrect item, you may request an exchange. Please contact our customer service team within 7 days of receiving the product for assistance. We will provide a replacement once we verify the issue.
5. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of receiving your order. We will arrange for a return, replacement, or refund depending on the situation.
6. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at sales@uavstore.in with your order number and reason for return.
- Once your return is approved, we will provide instructions on how to send the item back.
- Pack the item securely in its original packaging, including all accessories, manuals, and receipts.
- Ship the product to the address provided by our team.
Please Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
7. Customer Support
For any questions or assistance regarding returns and refunds, please contact us at:
Email: sales@uavstore.in
We appreciate your business and aim to make your shopping experience as seamless as possible.
Thank you for choosing UAVStore.in!
